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for our members
Member Rights and Responsibilities
As a member of Universal Healthcare IPA you have certain rights, please see the attached info at the bottom of this page regarding your rights and responsibilities
Privacy Statement
At Universal Healthcare IPA your privacy is very important to us. We have developed the following Policy for you to understand how and when we collect, use, disclose, and make use of personal health information (PHI). The following outlines our privacy policy.
• Before or at the point of collecting personal information, the purpose is identified as to why the information is being collected.
• The collection and use of personal information will occur exclusively for the objective of fulfilling the purpose(s) specified by us and for other compatible purposes, unless we obtain the consent of you the individual or as required by law.
• Personal information will be collected by lawful and fair means and, where appropriate, with the knowledge or consent of you the individual is concerned.
• Personal information will only be retained for the fulfillment of the identified purpose(s).
• Only relevant personal data will be collected for the sole purposes for which it is to be used, and, only to the extent necessary for those purposes, information should be accurate, complete, and pertain to the timeframe related to the purpose.
• We will protect personal information by reasonable security safeguards against loss or theft, unauthorized access, disclosure, copying, use or modification.
• We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with this policy to ensure that your confidential and personal information is always protected and maintained.
After Hours Care
Medical care does not always fit into a neat 9am-5pm Monday through Friday schedule, Universal Health IPA has urgent care locations available to serve you from 8am-8pm seven days a week.
Also available is a 24/7 nurse advice line (800) 893-5597 (TTY 711)